Custom Book Printing Since 2017. Contact us for customization
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After-sales & Support
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Printing and Customization

Customer tracking & Training services

We have our own factory and production base, you can see the specific product production process and technology on our website. Therefore, we can provide a full range of OEM production services. Also, Our production process is in line with relevant industry standards, and every product out of our production base has passed strict inspection, so customers can rest assured to buy.

Quality Assurance Policy

1. Strictly implement all terms and conditions of the contract.
2. We will try our best to satisfy the content beyond the terms of the contract in the business contact.
3. We guarantee to provide customers with quality service, actively cooperate with the printing side, and complete the printing work within the promised printing period.
4. Strictly follow the delivery time stipulated in the contract, while ensuring the quality and quantity, deliver the printed matter to the designated delivery place quickly and in time.
5. All prints shall be printed by our company and shall not be omitted.

We also guarantee:

1. The printed matter is clean, clear printing, no spots, no stains
2. Bright colors, clear pictures, no color difference, no blur phenomenon
3. Paper specifications, folding standards, no wrong version, no omissions

Order Tracking:

1. The salesman shall follow up and understand the customer's needs, and feedback the customer's customized requirements for the books and whether there is any problem with the documents in the first time.
2. Make samples for the customer to confirm, then start printing the finished product after the content is correct.
3. After customers place orders, special on-site merchandisers will report the fact progress and answer customers' questions about orders.
4. Provide customers with the corresponding logistics number after shipment, and follow up the logistics data in real time.

Online Customer Service

We will provide you with after-sales service support within 24 hours. If you have any questions, you can consult our email or telephone.
Hangzhou New Ade Culture Media Group Co. Ltd.
ADD: 1006 Taiyue ShuziGang, Boao Road, Xiaoshan District, Hangzhou, Zhejiang Province, China
Email: tammy@hzxadgroup.com         Wechat: +86-18967146008          Whatsapp: +86-13621822081

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